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Meanings and definitions for ITSM
What does ITSM stand for? What does ITSM mean?
- IT service management (ITSM) is the activities that are performed by an organization to design, plan, deliver, operate and control information technology (IT) services offered to customers.Differing from more technology-oriented IT management approaches like network management and IT systems management, IT service management is characterized by adopting a process approach towards management, focusing on customer needs and IT services for customers rather than IT systems, and stressing continual improvement.
- Information Technology Service Management
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